We take great care in packaging your products for shipping. If needed, we also use warning labels on our cartons such as "fragile" "keep out of sun", "this side up", etc. This will alert the carrier to take the needed care for your package. So, we're confident your products will arrive safely, and in top condition for your enjoyment. In the event your product is broken or damaged, please file a claim with your carrier and contact Bay Front Treasures immediately prior to returning the product and receive a confirmation number. All returns must be made within three business days of your receiving the order. Be assured our goal is to produce high quality products that will keep you coming back as a "regular". Every effort will be made to ensure your product is exactly what you want without any hassles.